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Consumer Ombudsman asks Alianza for ticket information following Cuscatlan tragedy

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The victims of the congestion at the Cuscatlan stadium were the fans. / emerson del cid

The victims of the congestion at the Cuscatlan stadium were the fans. / emerson del cid

Ricardo Salazar, chairman of the Consumer Ombudsman, said at a press conference: A second phase of the investigation has begun. Twelve people were killed and 100 injured in a crowd during a match between Alianza and CD FAS on Saturday 20 May.

Salazar said this second phase would be expanded to “other departments involved in the football spectacle to gather more information about the marketing of the event, ticket security measures and the contractual relationships of the economic entities involved”. explained.

In addition, the Consumer Ombudsman told Alianza FC “a database of all tickets registered at all locations, upon consumer entry into Cuscatlan Stadium, security measures for tickets issued and sold, number of tickets”. Seeking information about Tickets are distributed in good faith to event sponsors and include details of the sponsor’s name and the amount of money distributed to each sponsor. “

It also said it would ask for documents to prove “the destination and current location of the funds collected from ticket sales, and the planned capacity of each location in the sports facility.”

Information requested by the Consumer Ombudsman It involves ticketing company Smarticket and EDESSA, owner of the Cuscatlan stadium. This procedure is based on Article 4 (literally h) and Article 6, which stipulates that everyone has the right to services under normal conditions in order to avoid risks to life, health and integrity. be implemented.

ticket refund

The consumer ombudsman started yesterday. ticket refund procedures for those affected by the cancellation of matches between Alianza FC and Club Deportivo FAS; The return of the quarter-finals of the Clausura 2023 tournament at Cuscatlan Stadium.

“Communication informing Pedro David Hernández Fuentes, President of the Alianza Football Club of El Salvador, that the Office of the Consumer Ombudsman has begun processing a class action lawsuit ex officio representing the rights and interests of affected consumers. has been sent.”, read yesterday’s statement.

In addition, requests from government agencies According to Alianza FC, Art.58 Literal f) of the Consumer Protection Act (LPC), Report on Number of Tickets Issued and Sold Used for the conference “details of location and price obtained and marketing mechanism”.

Finally, the communiqué of the day stated: refusing to provide information or obstructing an investigation; This is a “very serious breach of the LPC (Article 44 LPC, literally f) and carries a fine no higher than the urban minimum wage in the industry (Article 47 LPC),” the agency said. in that statement.



Source: Diario.Elmundo

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