Home World Cyber ​​Monday ‘fake offers’: Sernak received around 550 complaints during the event

Cyber ​​Monday ‘fake offers’: Sernak received around 550 complaints during the event

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The largest number of complaints usually occur after the event, which is mainly due to delays in the delivery of products, and the service pays special attention to the behavior of companies in this situation. Consumers mostly complain about unsolicited cancellations of purchases, inventory issues, and offers that weren’t.

3 days of the CyberMonday event, selnak We received 545 complaints from consumers. Unilateral cancellations, missing items, other offers, Among other shortcomings.

An analysis of the claims revealed that the companies with the highest concentration of claims before Cernak during CyberMonday were:

An analysis of the number of complaints (683) regarding the CyberDay event held at the end of May last year registered a 20% decrease.

However, according to recent events, this behavior is generally normal and we have detected similar issues, for example, lack of inventory or unsolicited cancellations of purchases.

Claim Cyber ​​Monday

But on this occasion, through complaints, warnings and interactions on social networks, consumers themselves were more active in exercising their rights.

The foregoing was demonstrated, for example, when I stopped buying when I discovered that the offer was not like that.

SERNAC provides in-depth analysis of complaints received during cyberattacks and findings discovered after auditing the event.

If we discover violations of consumer law, we will take action in accordance with our authority.

Claims typically arrive in bulk several weeks after the event. This is mostly due to missed deadlines or non-delivery of products, so the agency pays special attention to the behavior of companies in this situation.

Source: Biobiochile

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