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Sernak invites passengers to collect boarding fees for flights not used between 2015 and 2021

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The user still has time to activate the offer. According to average figures, a passenger who skips a flight can receive a boarding fee of $11,000 to her $40,000, depending on the destination of the trip.

The National Consumer Service (Sernac) has announced that consumers who purchased tickets directly from airlines between 2015 and 2021 and were not used for various reasons, I request a refund for the shipping charges I paid on these companies’ websites.

Service – Through Collective Voluntary Procedures (PVC) Latin America Airlines, Sky, Avianca Airlines, JetSmart, Aerolineas Argentinas, Copa Airlines With the exception of Jetsmart, which began operating in Chile on July 9, 2017, these airlines will not refund boarding fees for flights missed between May 1, 2015 and December 24, 2021. I was able to make a promise to

The world of beneficiaries reached 1,108,416 In addition, approximately $11.8 million for domestic travel and $1,379,841 for international travel were paid to airlines.

The amount you receive for each missed flight depends on your route for domestic or international travel. Nevertheless, For reference, on average, shipping costs within Chile reach $11,000 and around $40,000 internationally.

After the deal was approved, the company notified the benefiting passengers of the extent through the email registered at the time of ticket purchase.

Cernac National Director Andrés Herrera points out: It’s their money and it’s fitting that they charge more for it in this time of high inflation. ”

Authorities are urging airlines to redouble their efforts to contact benefiting passengers, forward mass emails, and make website banners more visible to ensure a quick and clear experience for users. I asked you to “From start to finish,” he said.

How to claim refund of boarding fee

To request a refund for shipping charges, the consumer must Go to the airline’s website, click on the respective banner and enter the requested data there.

If you do not receive an email and believe you are entitled to a refund of your boarding fees, you can request a refund through the form on the airline’s page.

An external audit is conducted at the end of each procedure to ensure that the terms of each contract are properly fulfilled.

In order to know in detail the terms of the contract, the consumer can do so on the website www.sernac.cl

Source: Biobiochile

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