“Considering the situation faced by Latin American countries during the pandemic, large fines are inappropriate,” the airline said. Other airlines, such as Air Canada, also reached agreements for $4.5 million to settle investigations into allegations against the same concept.
LATAM continues to receive news from the United States. On this occasion, U.S. Department of Transportation (US Department of Transportation (USDOT)) reported. fined the airline $1 million (nearly 780 million Chilean pesos as of the date of the memo).
This followed the company and several of its subsidiaries, They will not refund US local flight passengers in a timely manner. U reported to Reuters.
will do 750+ Complaints Statements received by the ministry since March 1, 2020 allege that the company failed to provide timely refunds after canceling flights to and from the United States.
Furthermore, heIt would take the company over 100 days to process thousands of refund requests. again.
Latin American countries accepted the fines, and the U.S. Department of Transportation “always acted in good faith and believes that large fines are inappropriate given the dire circumstances faced by Latin American countries during the pandemic.” commented.
According to Reuters, the company has had to cancel more than 1,100 flights daily due to the COVID-19 pandemic, resulting in a quadrupling of refund requests and more than US$62 million under the concept. was issued.
